Refund Policy
Last updated: 2025-10-27
Returns Window
You may request a return within 30 days of delivery for eligible items. Items must be unused, in original condition and packaging with all tags/accessories.
Non-returnable Items
- Final sale items, gift cards, downloadable/digital goods
- Personalized or made-to-order products
- Opened hygiene-sensitive items (e.g., undergarments) unless defective
- Items not in original condition or missing parts not due to our error
How to Start a Return
- Email info@schuberthaus.shop with your order number and reason.
- We will reply with instructions and (if needed) an RMA.
- Ship the item back within 7 days of approval. Include proof of purchase.
Return Shipping & Fees
Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the return is due to our error (wrong/defective item). For cross-border returns, duties/taxes paid are typically non-refundable; you may check with your local authority/carrier.
Refunds
After inspection and approval, refunds are issued to the original payment method within 5–10 business days (processing times vary by bank/provider).
Exchanges
To receive an item quickly, please place a new order for the desired item and return the original for a refund.
Damaged / Incorrect Items
Contact us within 7 days of delivery with photos; we will arrange a replacement or refund as appropriate.
Contact
Email: info@schuberthaus.shop · Tel: +1-816-771-7594